A Saturday evening and duty controller Mathew L took a call from a senior staff nurse at the ITC Unit Bodelwyddan Hospital asking if we could help. Blood samples had to be transported to the Royal Liverpool Hospital urgently. The staff nurse did mention that the urgency of the transfer was because it was in relation to a possible “organ donation”.
Mathew assured her we could help & then got on with what he needed to do….
18:24hrs call to duty rider ( Bryan B) to give him details, job accepted & rider en-route within 5 mins.
18:27hrs called duty controller at Merseyside & Cheshire Blood Bikes to arrange relay — agreed meeting point and time for 19:40hrs
18:40hrs called nurse back to confirm all had been arranged, for which she was very grateful.
19:02hrs sample collected from ITC unit
19:40hrs riders rendezvous and sample handed over
20:30hrs rider confirms sample delivered to Royal Liverpool Hospital
20:50hrs Mathew called the nurse again to confirm that the delivery had been made — to which she replied.. “I know, & thank you again — your service is amazing”
Behind this timeline is a story of two families facing one of the most difficult times in their lives. One family, devastated by loss but capable of an act of immense generosity, the other offered a glimmer of hope.
We are thankful that we were able to help in this small way and hope both families, and the NHS staff that care for them find solace in this act of kindness.